Returns & Refunds
Return Policy
Simple, upfront rules so you know exactly where you stand — before, during and after delivery.
Please note: By purchasing equipment through Ace Fitness Equipment, you agree to the return and refund policies below.
100%
Refund if you cancel before your order ships or is delivered.
Refurbished or used equipment only
30 Days
If you choose to return your order after delivery and within the first 30 days, you will be responsible for all shipping or delivery costs there and back.
Refurbished or used equipment only
0
Cancellations or returns on New Equipment.
All sales final
The Ace Difference
$0 cancellation fees. $0 restocking fees.
We're one of the only companies in the fitness equipment industry that charges no cancellation fee and no restocking fee on used or refurbished equipment.
- No cancellation fee
- No restocking fee
- Used & refurbished equipment
Cancellation & Refund
Cancel early, get 100% back
Cancel before your order is shipped or delivered and receive a full refund. Here's where that window closes:
-
Step 1
Order placed
Cancel any time now for a 100% full refund.
-
Cut-off
Shipped or Delivered
Shipped = picked up or dropped off at the shipping terminal.
Delivered = arrived at your home via local delivery. -
After
Full refund closed
Once shipped, only the 30-day return policy applies.
How to cancel
This cancellation & refund policy applies to refurbished equipment only and may be subject to change.
Real Equipment. Real People.
Questions about your order?
Our team is happy to walk you through cancellations or returns.
