Warranty · Lifetime Support
Industry Leading Warranty
Every unit is backed by parts and labor coverage on all major electronic and mechanical components plus lifetime support from our in-house technicians.
- Parts + labor included
- Lifetime tech phone support
- Residential & commercial
- 90-day satisfaction review
How it works
Parts & Labor Warranty Explained
Your coverage in three steps: what it protects, where the limits are, and what's normal for new equipment.
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01
What's covered
Major electronic & mechanical parts, plus labor
Ace's industry leading warranty covers the malfunctioning or failing of all major electronic and mechanical parts, plus the cost of labor under your equipment condition's warranty period. A warranty protection plan will only be honored for the original purchaser.
- Electronic parts
- Mechanical parts
- Labor
- Original purchaser
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02
Coverage limits
What each claim includes and where it caps
This is a warranty protection plan that covers the cost of failed parts plus the cost of labor up to $1,499. Any costs totalling over $1,499 will have to be approved by Ace Fitness Equipment and may not be covered. Service on your unit or preventative maintenance is not included in your purchase. Any and all service or preventative maintenance is a separate charge.
Parts + labor · Up to $1,499
Warranty covers replacement parts and labor up to $1,499. Depending on the customer's location, Ace Fitness Equipment may use third-party service providers to perform warranty repairs. Any repair costs exceeding $1,499 must be approved by Ace Fitness Equipment.
Touch screen consoles
The max warranty coverage duration on any touch screen console display is 12 months.
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03
What's normal & what's not
Break-in, noise, and exclusions to know
Break-in period
Please note that there may be a break-in period on new belts or units that have gone through our process. So, you may hear a slight creak or noise, however, that does not mean you have a failed part, and the noise should eventually go away.
Noise
Noises are not covered under this warranty unless it has been caused by a failed part. These are mechanical pieces of equipment and will produce some noise. The noise may be amplified in a residential environment in comparison to a more open gym environment.
Not covered
Any damage caused by a third party installing the unit or due to improper user usage, placement, and or extreme weather conditions will not be covered.
Know your coverage
What's Covered — And What Isn't
Covered Part Examples
- Major mechanical or electronic parts
- Parts replacement including structural moving parts such as bearings, pulleys, cables, and motors
- Heart rate monitors, pedals, and track wheels
- Software issues including error screen messages, program malfunctions, and console resets
*These are some examples of covered parts
NOT Covered Wear Parts
- Batteries
- Equipment hand grips
- Belts found on but not limited to treadmills, ellipticals, bikes, and stair climbers
- Treadmill decks
- Stair climber step rods and alternator brushes
Wear parts · Based on usage
These are considered wear parts. They naturally wear down over time based on usage, so they are not covered under the warranty. Their lifespan depends on how often and how heavily the equipment is used.
90-Day Wear Parts Review: Wear parts that fail within the first 90 days of delivery may be eligible for warranty coverage following a review of the part's condition, usage, and circumstances of failure. Coverage is determined on a case-by-case basis and is not guaranteed.
The fine print
Good to Know
The details that keep your coverage valid and your equipment performing.
Extreme Weather Conditions
Please note: Placing these units in personal homes or environments exposed to extreme hot or cold weather conditions may result in improper performance and increased need for preventative maintenance. It is important to be aware that any parts failure caused by extreme weather conditions will not be covered under the warranty. For optimal performance and warranty coverage, please adhere to the recommended usage guidelines. For further assistance, please contact our customer support team.
Residential VS Commercial Warranty
Please note: All advertised warranties on our website represent residential and commercial usage.
Void Warranty
The warranty provided by Ace Fitness Equipment is exclusively available to the original purchaser and is strictly non-transferable. Resale or transfer of ownership of the unit automatically voids the warranty. Additionally, if the original purchaser's primary intention is to resell the unit for monetary gain, the warranty becomes invalid.
To ensure smooth warranty service, in the event of a repair, we may send replacement parts directly to the customer. However, it is crucial to promptly return the original parts, as failure to do so may result in the warranty being voided until the replacement parts are either received or returned. These measures are in place to uphold the integrity of our warranty policy and maintain a high standard of service for our valued customers.
Real people. Real support.
Lifetime Support
Enjoy lifetime phone support from our in-house technicians. We will coordinate a time to speak with you over the phone to troubleshoot your equipment for life!
Must be original purchaser
Our Standard Operating Procedure
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1
Contact us immediately if you encounter any issues.
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2
We will arrange an introductory phone call with our in-house technicians to troubleshoot the problem remotely.
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3
If further assistance is required, we will provide you with the contact information of a qualified technician for scheduling an appointment.
Please note that certain issues, such as preventative maintenance service calls, do not require on-site technician visits. We are dedicated to resolving your concerns and ensuring optimal equipment performance.
Call us today: (877) 815-3162Real Equipment. Real People. Real Results.
Have a question? Call us today
Our in-house team is ready to walk you through your coverage, troubleshoot your equipment, or help you choose the right machine.
