Before you buy
Terms & Conditions
Everything you need to know and agree to when purchasing from Ace Fitness Equipment, including shipping, delivery, receiving, and installation.
Have questions?
Call us with any questions about these terms, your order, delivery or installation. We're happy to help.
Delivery
Shipping
Receiving
Installation
01 — Delivery timelines
How your order gets to you
Local Deliveries
If you're in our local Southern CA delivery radius, your order qualifies for local delivery.
10–14
Days after purchase
We typically deliver within 10–14 days* after purchase. Our team will contact you with the earliest available delivery date.
*10–14 days is typical, but delivery could take longer depending on the time of year and our current order volume.
Nationwide Shipments
Friday
We typically ship on Fridays
Orders typically ship on a Friday within 10–14 days* after purchase. You'll receive an automated email with tracking details once your order ships.
*10–14 days is typical, but shipping could take longer depending on parts availability and our current order workload.
Transit: 2–3 days to 2–3 weeks
Once shipped, delivery to your location can take anywhere from 2–3 days to 2 weeks+, depending on the time of year, weather, holidays, and more.
We've got eyes on every order. Our team checks on each order daily and will update you regularly to help speed things up as much as possible.
02 — Nationwide shipping
Step by step
-
1
Processing
Orders ship on the Friday around 10–14 days after purchase, with tracking emailed to you.
-
2
Quality Control
Before shipping, we send a short video and pictures showing your unit's condition.
-
3
Curbside Delivery
The shipping company calls to schedule. The driver can leave the unit in your driveway or garage if there's a clear path.
-
4
In-Home Installation (optional)
After curbside delivery, contact the installers directly or reach out to us for coordination.
Curbside delivery only: you'll need to remove the wrapping and move the equipment off the pallet.
03 — Receiving your order
Inspect before you sign
Our warranty does not cover major damage caused by the shipping company during transit. Follow these steps for a smooth experience:
Inspect
Check your equipment carefully before signing.
Damage? Call & refuse
Call us immediately and refuse the order.
Replacement
We send a replacement unit your way.
Found damage at delivery? Refuse the order and call us right away.
Call us today: 877-712-2334Local deliveries: please inspect the equipment with the delivery team and report any issues on the same day.
04 — Third-party installation
Installer do's & don'ts
Do
- Inspect the unit before and after installation.
- Make sure installation is done properly — this is the customer's responsibility.
- If any issues arise, inform the installers immediately.
Don't
- Don't pay the installers until you confirm the unit is fully functional.
- Don't expect warranty coverage for issues caused by third-party installers — even if they were referred by Ace Fitness Equipment.
Reminder: Ace Fitness Equipment is not responsible for damage caused by third-party installers.
Questions? Call us.
Not sure about something on this page? Have a question about your order, delivery, shipping or installation? Give us a call. Our team is happy to help.
