The A.C.E Service - A.dvancing C.ustomer E.xpectations
The A.C.E Service stands for Advancing Customer Expectations.
We feel that the art of customer service has slowly died and customer's expectations across all industries has declined.
You the customer are settling for less when you should be demanding more!
Well, at Ace Fitness Equipment we feel that it is our duty to always be advancing your expectations and truly over delivering on our promises to you.
Top reasons to purchase your certified refurbished fitness equipment from us:
1. Certified Refurbished - Our refurbished condition options are refurbished by certified technicians. 100% certified refurbished
2. Simple Shopping - We create an easy and simple online shopping experience through the top online Shopify platform.
3. Competitive Prices - Our prices are among the most competitive in the industry based on our purchasing power and repeat customers.
4. Nationwide Shipping w/ Curbside Delivery - All of our shipping rates will include curbside delivery to your home. Our team will monitor each order daily and send you updates to insure a fast and safe arrival.
5. Order Tracking - Once your order is placed, we will provide you with a tracking number to track your order from shipping to delivery.
6. Customer Service - Even before your first purchase, please feel free to call our customer service department and ask as many questions as you would like. Then when you place your order, a member from our team will contact you to confirm your order and outline any shipping and delivery requirements.
7. Installation - The majority of our products come fully assembled and ready to go! So there is generally no installation needed.
8. Lifetime phone and video support - Even after your order has arrived, feel free to call us for any issues. We will proudly provide lifetime phone and video support as needed.
9. Industry Leading Warranty - Standard on every piece of equipment you will enjoy the safety of a FREE parts and labor warranty.
10. Returns - We have a 100% refundable cancellation policy before we ship your order and a 30 day return window minus your return fee once your order has been delivered.
*Please see return and warranty info below for more details