Industry Leading Warranty
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Parts & Labor Warranty Explained
Ace's industry leading warranty covers the malfunctioning or failing of all major electronic and mechanical parts plus labor under your equipment condition's warranty period. Your warranty will NOT cover wear parts and will only be honored for the original purchaser.
*Any damaged caused by a third party installing the unit or due to improper user usage, placement, and or extreme weather conditions will not be covered.
Covered Part Examples
- major mechanical or electronic parts
- parts replacement including structural moving parts such as bearings, pulleys, cables, and motors
- heart rate monitors, pedals, and track wheels
- software issues including error screen messages, program malfunctions, and console resets
*These are some examples of covered parts
Shipping & Delivery
*Please note: Your warranty does NOT cover major damage to your equipment caused by the shipping company during transit or delivery. Please make sure you thoroughly inspect all equipment before you sign for it and call us right away to confirm any damages. We can always send you another unit if it was damaged during transit.
*For local customers: Please inspect the equipment before the delivery team leaves and address any issues with them that same day.
Extreme Weather Conditions
*Please note: These commercial units are meant to be placed in a commercial gym environment that is temperature controlled.
If these units are placed in a personal home or a fitness facility gym environment that is exposed to extreme hot or cold weather conditions, they may not perform correctly and may need preventative maintenance more often.
Residential VS Commercial Warranty
*Please note: All advertised warranties on our website represent residential and commercial usage.
However, we do NOT offer our 36-month warranty on commercial gym or fitness facility purchases.
Cleaned & Serviced: 6-months parts & labor
Certified Refurbished: 12-months parts & labor
Elite - Certified Refurbished: 36-months parts & labor (for residential customers only)
NOT Covered Part Examples
- equipment hand grips
- belts found on but not limited to treadmills, ellipticals, bikes, and stair climbers
- treadmill decks
- stair climber step rods and alternator brushes
*Each repair issue will be reviewed on a case by case basis and made right during the fist 90 days for customer satisfaction
Our Standard Operating Procedure
If there seems to be an issue please contact us ASAP. We will set up an introductory phone call with one of our in-house technicians to troubleshoot any issues. If we can not solve the issue and a technician needs to physically diagnose and or fix any issues, we will have a technician contact you for an appointment.
*Please note: We will not send a technician out if any issues fall under a preventative maintenance service call including but not limited to; dead batteries, belt noise, belt adjustments, dusty ramps, oil or lubricant needed, or leveling of the unit due to uneven floors or shifting in transit.
Enjoy lifetime support from our in-house technicians. We will coordinate a time to speak with you over the phone to troubleshoot your equipment for life! (must be original purchaser)
Have a question? call us Today (877) 546-0307